Marketing

Customer Service at Woodson Chemical Company
Statement of Problems
The of import problem is with Woodson Chemical Company is the lack of management and colloquy across all divisions within the organization creating bottlenecks throughout the operations. there argon several sub problems seen throughout the organization at various levels of management and production. There is poor internal talk between departments and divisions leading to poor data flow bear out out to the customer causing customer service to endlessly suffer blows. Information technology is exigencying that all divisions lacking a key system to reference and use to go out detailed information not only to the customer notwithstanding to all other divisions of Woodson Chemical. Sales across most of the divisions ar showing signs of leveling off and becoming stagnant or even in some(prenominal) cases sales are fall off. Lack of integration is seen due to the lack of information technology. Woodson may be able to serve the common customer if they are able to merge resources and provide better information to its customers.

Conclusion
fit to the case Ms. Sanders is not the upmost authority of the friendship and their problems. She has some idea of the current issues facing Woodson but lacks full experience of all issues expressed by the customer.



Woodson Chemical may vitrine similar issues outside of its North American operations since unrivalled third of this business is conducted overseas according to the case. Operations for the company expand the internationally thus making the communication across the divisions and from management must be sound and must be relayed onto suppliers and the customers. As in all industries when communication internationally the different cultural needs will need to be looked at to ensure communication does not continue to break mound and create more problems for Woodson when improvements to customer service are scathing to maintain its position in the market.
The main solution Woodson...If you want to get a full essay, order it on our website: Ordercustompaper.com



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